Certain Defined Terms
The following defined terms appear in this Terms of Service.
“You” or “user”: A person that applies to, or registers to use, or uses, the Service of Eurail.
“Personal information”: means any information that may be used to identify an individual.
“Account” or “user account”: An account, containing personal data, gives a person access to the Service.
“Service”: The Eurail service, described in this Terms of Service,
“we”, or “us”: Eurail
Information we collect and how we use it:
Eurail respects your privacy and is committed to protect the personal information that you share with us.
Eurail collects personal information when you register for a Eurail Brand Portal user account, use certain Eurail products or services, when you ask to be included in an email or other mailing list, or when you submit your information to Eurail for any other reason. We may combine the information you submit under your account with information from other Eurail services or third parties in order to provide you with a better experience and to improve the quality of our services. Eurail only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws.
If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to unsubscribe of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.
When personal information is collected, we will inform you at the point of collection the purpose for the collection. Eurail does not intend to transfer your personal information to third parties without your consent, except under the limited conditions described under the discussion entitled Information Sharing and Disclosure below. If you choose to provide us with your personal information, we may transfer that information, within Eurail or to our third party service providers.
How We Use Information Collected
Eurail uses information for several general purposes: to fulfill your requests for certain products and services, to personalize your experience within Eurail Brand Portal, to keep you up to date on the latest product announcements, special offers or other information we think you would like to hear about, and to better understand your needs and provide you with better services. If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to unsubscribe of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.
Information Sharing and Disclosure
Your personal information is never shared outside Eurail without your permission, except under conditions explained below. Eurail may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of Eurail to provide a product or service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or we want to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about either from us or from our business partners. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
We will also disclose your personal information if required to do so by law, to enforce our Terms and Use, or in urgent circumstances, to protect personal safety, the public or our services.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
Eurail processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
When you use Eurail services, servers will automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
Eurail regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or Eurail's treatment of personal information by contacting us through this website www.eurail.com or by writing to us at P.O. Box 2338, 3500 GH Utrecht, Netherlands.
Changes to this policy